A Comparative Study of Food Delivery Mobile Applications: Assessing Functionality and User Experience
Journal
Lecture Notes in Mechanical Engineering
ISSN
2195-4356
Date Issued
2025
Author(s)
Sharma, Abhishek (60109574200); Chowdhury, Anirban (55485527300); Saha, Bhaskar (57223590844); Sharmar, Hitesh (60109334700)
DOI
https://dx.doi.org/10.1007/978-981-96-5503-8_34
Abstract
This study examines and assesses the features and user experiences of popular smartphone applications for food delivery, including Uber Eats, Zomato, Swiggy, and EatSure. Through assessments were carried out regarding parameters including order processing speed, delivery dependability, user interface design, and general satisfaction. Data collection techniques included user surveys, app analytics, and in-person interactions with customer service representatives. The importance of precise and rapid order delivery, user- friendliness, the effectiveness of promotional offers, pricing strategies, and shipping costs are all heavily emphasized in the study. The results showed that the apps differed and that certain platforms outperformed others in specific domains. The research paper provides useful insights for users and service providers equally, highlighting the necessity of continual evaluation and innovation to meet evolving consumer needs in the food delivery industry. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.
Subjects